Online Business Reviews: Blessing or Curse For Reputation Management?
Monday, October 5th, 2009We all know the value of word-of-mouth recommendations in promoting our business, whether you are in the hospitality industry, work as a car mechanic, own a restaurant, or have a company looking to attract superior talent to join their ranks. Enter online reviews.
Online reviews can come from a host of sources – if you have a business and you aren’t checking for these reviews onine periodically, you should be! The stats for online reviews are impressive: 86% of consumers read them before making purchasing decisions, making reputation management a must for businesses of all sizes. With the introduction of travel review sites such as
TripAdvisor, regional dining reviews , potential customers and clients are savvy. Why risk going out for an expensive dinner, stay at a hotel or resort, or do some retail shopping without first seeing what others have to say? Not surprisingly, online reviews have become an integral part of any successful SEO and SMO campaign. (more…)


















